Customer Help
If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).
FAQ
General
Mijn tracking geeft aan "bezorgd", maar ik heb mijn pakket niet ontvangen. Waar is mijn bestelling?
Als je op een werkdag (m.u.v. officiële feestdagen) vóór 16:00 hebt besteld, hebben wij je bestelling dezelfde dag nog verzonden. Helaas hebben wij geen invloed op de bezorging. In de meeste gevallen wordt het pakket alsnog binnen 1 à 2 dagen na dit bericht bezorgd. Soms geeft de tracking aan dat het pakket is bezorgd, terwijl je het nog niet hebt ontvangen. Geen zorgen, dit gebeurt wel eens — neem gerust contact met ons op, dan zorgen wij dat het wordt opgelost.
Are your watches and smartwatches water-resistant?
Most of our traditional watches and smartwatches offer some level of water resistance. Please refer to the product description for specific details regarding water resistance.
Can I adjust the bracelet size of my watch?
Yes! Most of our watches can be resized.
How do I care for my watch/jewelry?
Each type of watch or piece of jewelry has unique care instructions. For traditional watches, avoid water exposure unless it’s water-resistant. Smartwatches should be kept clean and charged properly, and for jewelry, avoid direct contact with chemicals to maintain its shine.
SMARTWATCHES
How do I connect my OOZOO Smartwatch to my phone?
To connect your OOZOO Smartwatch to your phone, please follow our step-by-step guide by clicking here.
Do your smartwatches work with both Android and iOS?
Yes, our smartwatches are compatible with both Android and iOS devices. Make sure to check each product's compatibility requirements in the product description.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How do I send my OOZOO watch for repair or request a refund?
or repairs or refund requests, please visit our service page for detailed instructions. You can also reach out directly by emailing us at webshop@oozoo.com.
Will a charger be included with my smartwatch?
A charging cable is included with every OOZOO smartwatch purchase, so you’re ready to go right out of the box.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
How can I track my order?
Once your order has been dispatched, we will send you a tracking link via email. You can use this link to follow your order's progress right up to delivery.
What is your return policy?
We offer a hassle-free return policy within 30 of purchase, as long as the item is in its original condition. For more information, please check our Returns & Refunds page.
Get in touch
Have questions about your order, or a general enquiry?